JamiiNet Policies
Effective Date: August 1, 2026
This page contains all JamiiNet policies governing the use of the JamiiNet mobile application and website (collectively, the "Service"). JamiiNet is a community marketplace platform that connects local users with businesses offering products, services, and adverts.
Important: The JamiiNet app does not request or access SMS messages, call logs, phone call functionality, or other phone/SMS permissions. It is not a default handler for SMS or phone calls.
Privacy Policy
This Privacy Policy explains how JamiiNet ("we", "our", "us") collects, uses, and protects your information when you use the JamiiNet mobile application and website (collectively, the "Service"). The Service is a community marketplace platform that connects local users with businesses offering products, services, and adverts.
1. Information We Collect
We collect information you provide directly and information collected automatically when you use the Service.
1.1 Information You Provide
- Account information: name, email address, and phone number when you create an account.
- Profile information: profile photo, business details, service area, and other information you add to your profile.
- Content you post: adverts, listings, messages, reviews, ratings, photos, and video or audio recordings you upload.
- Payment information: payments are processed by third-party providers (such as Stripe and PayPal). We do not store full card numbers on our servers.
- Support communications: information you send us when contacting support, including messages and files.
1.2 Information Collected Automatically
- Device information: device model, operating system version, and unique device identifiers.
- Log data: IP address, pages visited, access times, and interaction data.
- Location data: approximate or precise location when you grant location permission, used to show nearby businesses and services.
- Usage analytics: aggregated statistics about how the Service is used.
2. Permissions We Use
JamiiNet requests the following permissions only for the specific purposes described below. You can deny or revoke any of these permissions in your device settings at any time without preventing the core use of the app.
| Permission | Why We Use It | When It Is Requested |
|---|
| Camera | Take photos for your profile or to upload images to adverts and listings | When you tap the camera icon to add a photo |
| Microphone | Record audio or video content for business adverts and listings | When you record audio/video for an advert |
| Location (approximate / precise) | Show businesses, services, and listings near you; power location-based features | When you first use location-based features |
| Notifications | Send you alerts about messages, advert activity, and account updates | When you first open the app |
We do not request access to SMS messages, phone contacts, phone calls, call logs, or device storage beyond the media you choose to upload.
3. How We Use Your Information
- Provide, operate, and maintain the Service.
- Create and manage your account and profile.
- Process transactions, adverts, and payments and send confirmations.
- Match you with relevant businesses, services, and adverts.
- Send notifications and, with your consent, promotional communications.
- Provide customer support and respond to your requests.
- Detect, prevent, and address fraud, abuse, and technical issues.
- Comply with legal obligations and enforce our terms.
4. How We Share Your Information
We do not sell your personal information. We may share information in the following circumstances:
- With your consent: for example, when you choose to publish a public listing or advert.
- With service providers: companies that help us operate the Service (hosting, analytics, payment processing, customer support). These providers are bound by confidentiality obligations.
- For legal reasons: when required by law, regulation, legal process, or governmental request, or to protect our rights, safety, and property.
- Business transfers: in connection with a merger, acquisition, or sale of assets, we may transfer your information to the successor entity.
5. Data Retention
We retain your information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. When you delete your account, we will delete or anonymize your personal information unless we are required by law to retain it.
6. Data Security
We implement reasonable technical and organizational measures designed to protect your information against unauthorized access, alteration, disclosure, or destruction, including encryption in transit (HTTPS) and access controls. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Children's Privacy
The Service is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us so we can delete it.
8. Your Rights and Choices
- Access and correction: you may view and update your account information in the app.
- Deletion: you may request deletion of your account and personal data by contacting us.
- Marketing opt-out: you may opt out of promotional communications at any time.
- Permissions: you may revoke or deny any app permission through your device settings.
- Data portability: you may request a copy of your personal data in a portable format.
9. Third-Party Services
The Service integrates third-party services, including Google Maps (for location features), Stripe and PayPal (for payments), and analytics providers. Your use of these services may be subject to their own privacy policies, and we encourage you to review them.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your own, where data protection laws may differ. We take steps to protect your information in accordance with this policy wherever it is processed.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy at this URL and, where appropriate, by other means (such as an in-app notice or email). The "Effective Date" at the top indicates when the policy was last revised. Your continued use of the Service after changes take effect constitutes acceptance of the updated policy.
Terms of Service
By accessing or using the JamiiNet Service, you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.
1. Acceptance of Terms
By accessing or using the JamiiNet Service, including our website, mobile applications, and related services, you agree to be bound by these Terms of Service. If you do not agree, do not use the Platform.
2. Description of Service
JamiiNet is a community marketplace platform that connects local users with businesses offering products, services, and adverts. The Service allows users to browse listings, create adverts, communicate with businesses, and make transactions.
3. User Accounts
You are responsible for maintaining the confidentiality of your account credentials. You agree to provide accurate information during registration and to update it as necessary. JamiiNet is not liable for any loss arising from unauthorised use of your account.
4. User Conduct
You agree not to:
- Use the Service for any illegal purpose or in violation of any local, national, or international law.
- Harass, threaten, intimidate, or abuse other users.
- Post false, misleading, or fraudulent content.
- Impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation.
- Upload viruses, malware, or any other malicious code.
- Interfere with or disrupt the integrity or performance of the Service.
- Attempt to gain unauthorised access to the Service or related systems.
5. Content Guidelines
Users are responsible for the content they post. Content must not be illegal, defamatory, harassing, or violate the rights of any third party. JamiiNet reserves the right to remove content that violates these guidelines.
6. Termination
JamiiNet reserves the right to suspend or terminate your account at any time for conduct that violates these Terms or is otherwise harmful to the Service or its users.
7. Disclaimer of Warranties
The Service is provided "as is" and "as available" without warranties of any kind, express or implied. JamiiNet does not guarantee uninterrupted or error-free service.
8. Limitation of Liability
To the maximum extent permitted by law, JamiiNet shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service.
9. Changes to These Terms
We may update these Terms from time to time. Continued use of the Service after changes are posted constitutes acceptance of the revised Terms.
10. Contact
Questions about these Terms should be directed to Contact Us.
Cookies Policy
JamiiNet uses cookies and similar tracking technologies to operate, improve, and personalise the Service for all users.
Types of Cookies We Use
- Essential Cookies: Required for basic platform functionality such as authentication, session management, and payment processing.
- Preference Cookies: Remember your settings such as language, region, and display preferences.
- Analytics Cookies: Help us understand how users interact with the Service so we can improve the experience.
- Marketing Cookies: Track browsing behaviour to deliver relevant advertisements and measure campaign effectiveness.
Managing Cookies
- You can control cookies through your browser settings. Most browsers allow you to block or delete cookies.
- Disabling essential cookies may prevent you from logging in or using core platform features.
- You can opt out of analytics and marketing cookies through your cookie preferences panel on the Service.
Advertising Policies
JamiiNet provides advertising services to help businesses reach their target audience. All advertisements must comply with these policies.
Ad Content Requirements
- All ads must be truthful, accurate, and not misleading.
- Ads must not contain offensive, discriminatory, or harmful content.
- Ads must not infringe on the intellectual property rights of others.
- Ads must comply with all applicable laws and regulations.
Prohibited Ad Content
- Ads for illegal products or services.
- Ads that promote violence, hate speech, or discrimination.
- Ads that contain false or misleading claims.
- Ads that infringe on trademarks, copyrights, or other intellectual property.
- Ads that use personal data without consent.
Ad Review Process
All ads are reviewed by JamiiNet before publication. Ads that violate these policies may be rejected or removed. JamiiNet reserves the right to suspend or terminate advertising accounts that repeatedly violate these policies.
Monetization Policies
JamiiNet offers monetization options for businesses and content creators. These policies govern the use of monetization features.
Advertiser Policies
- Advertisers must have an active JamiiNet business account.
- All advertising campaigns must comply with the Advertising Policies.
- Payment for advertising is processed securely through Stripe or PayPal.
- Advertisers are responsible for ensuring their ads comply with all applicable laws.
Creator Monetization
- Content creators may earn revenue when adverts are shown with their uploaded content (impressions, clicks, and views).
- Creators earn a 50% share of ad revenue; JamiiNet keeps the remaining 50% as a platform fee.
- Payouts require a minimum available balance of $10.00 and are subject to admin review before funds are sent.
- Payments are made via a saved card (Stripe) or PayPal after a payout is requested and approved.
Brand Resources
JamiiNet's brand assets, including logos, trademarks, and visual identity, are protected by intellectual property laws. These resources are provided for authorized use only.
Guidelines for Use
- Brand assets may only be used in accordance with JamiiNet's Brand Guidelines.
- You may not alter, modify, or create derivative works from JamiiNet's brand assets without permission.
- Use of JamiiNet's brand assets does not imply endorsement or partnership unless explicitly agreed in writing.
Trademark Protection
JamiiNet and its logo are registered trademarks. You may not use these trademarks in connection with any product or service without JamiiNet's prior written consent.
Terms for Business
These additional terms apply to business accounts on JamiiNet.
Business Account Requirements
- Businesses must provide accurate and complete information when registering.
- Business accounts are subject to verification by JamiiNet.
- Businesses are responsible for maintaining the accuracy of their profile and listing information.
Advertiser Responsibilities
- Advertisers must ensure all content is truthful and compliant with applicable laws.
- Advertisers are solely responsible for their advertising campaigns and the products or services promoted.
- JamiiNet is not liable for any disputes between advertisers and customers.
Payment Terms
- All advertising fees are billed in advance.
- Payment is processed securely through our payment processors (Stripe and PayPal).
- Refunds for advertising purchases are available for the unused portion of the advert budget, provided the request is made within 12 hours of payment and the active advert plan is canceled. See the Payment Policies for details.
Data Policy
JamiiNet's Data Policy outlines how we collect, process, and protect user data in accordance with applicable data protection laws.
Data Collection Principles
- We collect only the data necessary to provide and improve the Service.
- Data collection is transparent and users are informed about what data is collected and why.
- Users have control over their personal data and can exercise their rights at any time.
Data Processing
- Data is processed securely using industry-standard encryption and access controls.
- Automated decision-making is used only where explicitly disclosed and with user consent.
- Data is retained only for as long as necessary for the purposes described in this policy.
User Data Rights
- Right of Access: You may request a copy of the personal data we hold about you.
- Right to Rectification: You may request correction of inaccurate personal data.
- Right to Erasure: You may request deletion of your personal data.
- Right to Restriction: You may request restriction of processing of your data.
- Right to Portability: You may request your data in a portable format.
- Right to Object: You may object to processing of your data for certain purposes.
Developer Policies
For developers building integrations, tools, or applications that use JamiiNet's platform or APIs.
API Access
- API access is granted subject to compliance with these Developer Policies.
- Developers must not abuse API access or use it for purposes beyond what is permitted.
- Rate limits and usage quotas apply to all API access.
Data Handling
- Developers must handle any user data received through APIs in accordance with the Privacy Policy.
- Developers must not store, share, or sell user data obtained through APIs without explicit user consent.
Compliance
Developers must comply with all applicable laws and regulations, including data protection laws, when building integrations with the JamiiNet platform.
Payment Policies
JamiiNet's payment policies govern all financial transactions on the platform.
Payment Processing
- All payments are processed securely through Stripe and PayPal.
- JamiiNet does not store full credit card or bank account numbers on our servers.
- Payment receipts are sent to the email address associated with the account.
Refunds
JamiiNet offers refunds for eligible payments under the terms below. Refund requests are reviewed by an administrator before any refund is processed.
- Customer subscriptions: Refund requests must be submitted within 48 hours of the payment date. A 10% processing charge is deducted from the refunded amount, and a minimum refund of $20.00 applies. A successful refund cancels your subscription.
- Business advert plans: Refund requests must be submitted within 12 hours of the payment date. Refunds cover only the unused portion of your advert budget — the paid amount minus the value already consumed by ad impressions, clicks, and views at your CPM/CPC/CPV rates. A successful refund cancels your advert plan.
- Refunds are returned to the original saved card via Stripe, or paid out to your PayPal email on file when PayPal was selected as the refund method.
- Refunds can only be requested on successful payments and only once per payment.
- Refunds are processed on a case-by-case basis and may require additional documentation.
Payouts (Ad Revenue)
Content creators can earn money when adverts are displayed with their uploaded content. Earnings are calculated from ad impressions, clicks, and views and paid out through JamiiNet's payout system.
- Creators earn a 50% share of ad revenue generated by their content; JamiiNet retains the remaining 50% as a platform fee.
- Earnings are calculated at the applicable CPM (cost per 1,000 impressions), CPC (cost per click), and CPV (cost per view) rates, which vary by the viewer's region.
- A minimum available balance of $10.00 is required before a payout can be requested.
- Payouts can be sent to a saved card via Stripe or to your PayPal email address.
- Payout requests are placed under admin review (typically a 1-hour hold) before the funds are transferred.
- Payouts are sent to the payout method you choose and may take a few business days to arrive depending on your provider.
Subscription Management
- Subscriptions are billed in advance on a recurring basis.
- Users may cancel their subscription at any time through their account settings.
- Cancellation takes effect at the end of the current billing period.
Account Security
Protecting your account is a shared responsibility between JamiiNet and you.
Your Responsibilities
- Maintain the confidentiality of your account credentials at all times.
- Do not share your account with any third party.
- Notify us immediately of any unauthorised access or security breach.
- Use a strong, unique password for your JamiiNet account.
Our Responsibilities
- We implement industry-standard encryption (TLS) for all data in transit.
- We use secure hashing for password storage.
- We monitor for suspicious account activity and may require additional verification.
- We provide two-factor authentication options where available.
Intellectual Property
JamiiNet's intellectual property and the intellectual property of third parties are protected by law.
JamiiNet's Intellectual Property
All JamiiNet branding, software, and original content are owned by or licensed to JamiiNet. You may not reproduce, modify, or distribute any part of the Service without prior written consent.
Third-Party Intellectual Property
Users are responsible for ensuring they have the necessary rights to any content they upload, post, or share on the Service. JamiiNet is not liable for any intellectual property claims arising from user-generated content.
Intellectual Property Infringement
If you believe your intellectual property rights have been infringed, please submit a notice to our designated intellectual property agent using the contact information provided in the Contact Us section.
Content Rights
This section explains the rights and responsibilities regarding content on the JamiiNet platform.
User Content
Users retain all ownership rights to their content uploaded to the Service. By uploading content, users grant JamiiNet a non-exclusive, worldwide, royalty-free license to host, display, and distribute the content on the Service.
Prohibited Content
- Content that is illegal, defamatory, harassing, or violates the rights of any third party is prohibited.
- Content containing malware, viruses, or harmful code is prohibited.
- Content that infringes on intellectual property rights is prohibited and will be removed.
Content Removal
JamiiNet reserves the right to remove any content that violates these policies or applicable laws. Users may also request removal of their own content at any time.
Anti-Piracy Policy
JamiiNet is committed to protecting the rights of content creators and combating piracy on the Service.
Our Measures
- We use digital rights management (DRM) technologies to protect content from unauthorised copying and distribution.
- We monitor for unauthorised streaming and sharing of Service content.
- We cooperate with rights holders and industry organisations to identify and remove pirated content.
- We may terminate accounts of users found to be engaging in piracy or unauthorised distribution.
Reporting Piracy
If you become aware of pirated content on the Service, please report it to us using the contact information provided in the Contact Us section. We take all piracy reports seriously and investigate promptly.
Accessibility
JamiiNet is committed to making the Service accessible to all users, including those with disabilities.
Our Commitment
- We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards.
- We regularly audit the Service for accessibility barriers and work to remediate issues promptly.
- We provide alternative text for images, keyboard navigation support, and screen reader compatibility.
Feedback
If you encounter any accessibility barriers on the Service, please contact us at Contact Us. We take all accessibility feedback seriously and use it to improve the Service.
Children's Privacy
JamiiNet is committed to protecting the privacy of children and complying with applicable laws such as the Children's Online Privacy Protection Act (COPPA).
Age Restrictions
- The Service is not intended for users under the age of 13 (or the applicable age of digital consent in your jurisdiction).
- We do not knowingly collect personal information from children under 13.
- If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information promptly.
Parental Controls
- Parents and guardians can contact us to request deletion of any information collected from minors.
- We do not target advertising at children under 13.
International Data Transfers
JamiiNet is a global platform and your data may be transferred and processed across borders.
Cross-Border Data Transfers
- Your data may be transferred to and processed in countries other than your country of residence.
- We ensure that appropriate safeguards are in place for international data transfers, including standard contractual clauses.
Compliance
- We comply with applicable data protection laws in each jurisdiction where we operate.
- Users are responsible for ensuring that their use of the Service complies with local laws in their jurisdiction.
Data Retention
JamiiNet retains user data only as long as necessary to fulfil the purposes described in this policy.
Retention Periods
- Account Data: Retained for as long as the account is active, plus a reasonable period after deletion for legal and compliance purposes.
- Transaction Records: Retained for the period required by applicable tax and financial regulations.
- Support Communications: Retained for a reasonable period to improve service quality and resolve disputes.
- Logs and Analytics: Retained in aggregated and anonymised form indefinitely; individual logs are retained for a maximum of 12 months.
Data Deletion
- You may request deletion of your account and associated data at any time by contacting us.
- Upon account deletion, your data will be permanently removed within 30 days, except where retention is required by law.
Service Availability
JamiiNet strives to provide reliable and uninterrupted access to the Service, but we cannot guarantee 100% uptime.
Uptime
- We aim for high availability but acknowledge that occasional interruptions may occur due to maintenance, technical issues, or force majeure events.
- We may schedule maintenance windows during off-peak hours and will endeavour to minimise disruption.
Service Modifications
- We reserve the right to modify, suspend, or discontinue any feature or service on the Service at any time.
- We will provide reasonable notice before making significant changes that affect user access.
Geographic Restrictions
- Some features and content may be restricted based on geographic location due to licensing agreements.
- Users are responsible for complying with applicable laws in their jurisdiction when using the Service.
Rate Limiting & Abuse Prevention
JamiiNet implements rate limiting and abuse prevention measures to protect the Service and its users.
Rate Limits
- API requests and platform actions are subject to rate limits to prevent abuse and ensure fair usage.
- Rate limits vary by endpoint and account type.
- Exceeding rate limits may result in temporary or permanent restrictions.
Abuse Prevention
- We monitor for suspicious activity including automated access, spam, and fraudulent behaviour.
- Accounts found to be engaging in abuse may be suspended or terminated without prior notice.
- We cooperate with law enforcement when abuse involves illegal activity.
Affiliate Programs
JamiiNet may offer affiliate programs that allow users to earn commissions by referring others to the Service.
Program Terms
- Participants must comply with all applicable laws and JamiiNet's affiliate guidelines.
- Commission payouts are subject to minimum thresholds and verification requirements.
- JamiiNet reserves the right to modify or terminate the affiliate program at any time.
Prohibited Practices
- Self-referrals and fraudulent sign-ups are strictly prohibited.
- Spam or unsolicited promotion of affiliate links is not allowed.
- Misleading or deceptive marketing practices are prohibited.
Influencer Guidelines
For content creators and influencers who promote JamiiNet or its services.
Disclosure Requirements
- Influencers must clearly disclose any material relationship with JamiiNet when promoting the Service.
- All promotional content must be honest, truthful, and not misleading.
Compensation
- Influencer compensation is governed by separate agreements between JamiiNet and the influencer.
- Payment terms, commission rates, and campaign requirements are outlined in the Influencer Agreement.
User Conduct
All users of the JamiiNet Service must comply with these conduct guidelines.
Prohibited Behaviour
- Using the Service for any illegal purpose.
- Harassing, threatening, or intimidating other users.
- Posting or sharing content that is false, misleading, or defamatory.
- Impersonating any person or entity.
- Uploading or distributing malicious software.
- Attempting to gain unauthorised access to the Service.
- Interfering with or disrupting the Service's functionality.
Consequences
Violations of User Conduct may result in content removal, account suspension, or permanent termination. JamiiNet cooperates with law enforcement when conduct involves illegal activity.
Location Policy
JamiiNet uses location data to provide relevant local services and listings.
Location Data Collection
- Location data is collected only when you grant permission and use location-based features.
- Approximate location is used for general service availability and local business matching.
- Precise location is used for features that require exact positioning, such as map views and distance calculations.
Location Data Usage
- Location data is used to show nearby businesses and services.
- Location data is not shared with third parties without your explicit consent.
- You can disable location services at any time through your device settings.